At The Vibe Vault, we are committed to supplying high-quality products to our customers. This Warranty & Product Care Policy outlines the warranty coverage applicable to products purchased through our website.

WARRANTY COVERAGE

Batteries and Devices: At The Vibe Vault, we are committed to supplying genuine, high-quality products. Warranty coverage varies depending on the type of product purchased.

Disposable & Rechargeable Disposable Vapes: Our Dead-on Arrival (DOA) covers disposable and rechargeable disposable vape devices against manufacturing defects.

Customers are requested to inspect and test their device immediately upon receipt. Any fault or defect must be reported to our Customer Support team within 48 hours of delivery. Claims submitted after this period may not be eligible for replacement or refund.

Please note that normal depletion of the battery or e-liquid, accidental damage, misuse, improper storage, or general wear and tear are not covered under this warranty.

Refillable Vape Devices & Pod Systems: Refillable vape kits, pod devices, and rechargeable vape devices are covered by a 3-day limited warranty from the date of delivery against manufacturing defects, unless otherwise specified by the manufacturer.

This warranty does not cover:

• Accidental or physical damage.

• Water or liquid damage.

• Damage caused by misuse, improper charging, or unauthorised modifications.

• Normal wear and tear.

• Cosmetic damage that does not affect product functionality.

Disposable and Consumable Products: Certain products are considered consumable or disposable items and are therefore not covered by our standard warranty.

These include, but are not limited to:

• Atomizer heads.

• Coils.

• Pods.

• Disposable devices.

• Opened nicotine pouches.

• E-liquids.

These products are covered only by our Dead-on Arrival (DOA) Warranty.

Dead on Arrival (DOA) Warranty: Customers are requested to inspect and test all products immediately upon receipt. Any product found to be defective, damaged, or non-functional upon arrival must be reported to The Vibe Vault within 48 hours of delivery.

To report a faulty item, please contact our Customer Support Team at: Email: info@thevibevault.ie

When submitting a warranty claim, customers may be asked to provide:

• Order number.

• Description of the fault.

• Photographs or video evidence.

• Return of the product for inspection where required.

Once the claim has been assessed and approved, we will arrange a suitable remedy, which may include a replacement, repair, store credit, or refund, at our discretion and in accordance with applicable consumer laws.

PRODUCT CARE GUIDELINES: To maximize the lifespan and performance of your products, customers are advised to handle and store all items carefully.

We recommend that electronic devices and batteries:

• Are stored in a cool, dry place away from direct sunlight and excessive heat.

• Are kept away from metallic objects such as keys, coins, or other conductive materials.

• Are not stored alongside electronic transmitting devices where possible.

• Are charged only using compatible chargers and accessories.

• Are kept out of reach of children and pets.

Improper handling, storage, or use may affect product performance and void applicable warranty coverage.

GENERAL PRODUCT LIFESPAN: Customers should be aware that batteries, electronic devices, pods, coils, and other consumable products are subject to normal wear and tear through regular use.

The lifespan of these products will vary depending on factors including frequency of use, charging habits, maintenance, and storage conditions. Over time, product performance may naturally decrease and does not necessarily indicate a manufacturing defect.