At The Vibe Vault, we are committed to providing fast, reliable, and efficient delivery services to our customers across Ireland.

DELIVERY INFORMATION

Shipping Provider: The Vibe Vault partners with DPD, a reputable delivery provider, to ensure your order reaches you safely and promptly.

Shipping Charges: Our current delivery rates are as follows:

• Orders below €50.00: Standard delivery charge of €5.00

• Orders of €50.00 or more: FREE Standard Delivery

Please note that delivery charges are subject to change without prior notice. Any applicable shipping charges will be clearly displayed during the checkout process before payment is completed.

Delivery Timeframes: Orders placed before 1:00 PM (Monday to Friday, excluding public holidays) are typically processed and dispatched on the same business day, subject to stock availability and successful payment verification.

Estimated delivery times:

• Republic of Ireland: 1-3 business days from dispatch.

Please note that delivery times are estimates only and are not guaranteed. Occasionally, delays may occur due to circumstances beyond our control, including but not limited to:

• High parcel volumes.

• Adverse weather conditions.

• Courier network disruptions.

• Public holidays.

• Customs or regulatory inspections.

The Vibe Vault shall not be held responsible for delays caused by third-party delivery providers.

Delivery Coverage: Currently, The Vibe Vault delivers exclusively within the Republic of Ireland. We do not currently offer international shipping. Any future expansion of delivery regions will be announced on our website.

LOST OR DELAYED PARCELS: If your order has not arrived within the expected delivery timeframe, please allow up to 10 working days from the date of dispatch before reporting the parcel as lost.

If you believe your parcel has been lost or significantly delayed, don’t hesitate to get in touch with our customer support team at: Email: info@thevibevault.ie

To assist us in resolving your enquiry promptly, please include:

• Your full name.

• Order number.

• Date of purchase.

• Delivery address.

We will investigate the matter with our delivery partner and keep you informed throughout the process.

RETURNS POLICY: Customer satisfaction is important to us. If you receive damaged, faulty, or incorrect goods, be sure to get in touch with us as soon as possible.

Inspection of Goods: Customers are encouraged to inspect all products immediately upon delivery. Any issues relating to damaged, defective, incorrect, or missing items must be reported to The Vibe Vault within 7 working days of receiving your order by contacting: Email: info@thevibevault.ie

Failure to notify us within this timeframe may result in your claim being declined.

Damaged or Faulty Goods: If a product is confirmed to be faulty, damaged in transit, or supplied incorrectly, customers may be eligible for:

• A replacement product.

• A full refund.

• Reimbursement of reasonable return shipping costs.

We may request photographs or additional information to assess the claim before approving a return.

Returning Goods: Approved returns must be sent back to The Vibe Vault at the customer’s expense unless otherwise agreed. For your protection, we strongly recommend that all returned items are:

• Sent using a tracked or recorded delivery service.

• Adequately packaged.

• Insured where appropriate.

The customer is responsible for ensuring returned items arrive safely.

Return Requirements: To ensure efficient processing, all returned packages must clearly include:

• The original order number or invoice number.

• Customer contact details.

• A brief explanation of the reason for return.

Returns that cannot be identified may experience delays in processing.

Condition of Returned Products: Returned items must be received in their original condition unless the return relates to a manufacturing defect or transit damage. If returned products are found to have been damaged, altered, misused, or excessively handled by the customer, The Vibe Vault reserves the right to:

• Refuse the return.

• Issue a partial refund.

• Deduct reasonable costs associated with restoring the product to a saleable condition.

Refund Processing: Once returned goods have been received and inspected, approved refunds will be processed to the original payment method. Please allow 5-10 business days for refunds to appear in your account, depending on your payment provider.

Non-Returnable Products: For hygiene, safety, and consumer protection reasons, we cannot accept returns of:

• Opened nicotine pouches.

• Opened e-liquids.

• Used products.

• Products with broken seals.

• Clearance or promotional items, unless faulty.

This policy does not affect your statutory rights under Irish and European consumer law.